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1997 Classic NM+ BARRY SANDERS WALTER PAYTON bears Starting Lineup Doubles lions oqsmsr2785-Sports

Written by Tom Lehman on May 16, 2019 at 9:08 AM | 4 minute read

Item specifics

Condition:
New: A brand-new, unused, unopened, undamaged item (including handmade items). See the seller's ... Read moreabout the condition
Size: 4"
Year: 1997 Gender: Boys
Packaging: Original (Unopened) Theme: Football
Brand: Kenner Type: Action Figure
UPC: 076281694382

 

“Digital transformation” is leaving no stone unturned. Its effects aren’t limited just to big consumer brands like Amazon, Netflix Uber. 2019 MEZCO TOYS ONE 12 FRIDAY 13TH PART 3 JASON VOORHEES 6 ACTION FIGURE MIBTechnology has changed how people travel down the path toward membership at your association, and how they engage with your association if or when they join.

A member’s experience with your association or nonprofit used to look different.2019 Transformers THF-01 MP-13 Transparent sound wave with Two tapes They might hear about you through a direct mail flyer, send in a check to join, and attend a conference once a year. That was association membership. Their journey to joining your association was linear and sequential.20q Version 2. Radica. Free Shipping

Now, they come to your association at various stages of the funnel, or the member/buyer’s journey. And along the way, they expect a different experience from what was the norm 20 years ago.

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No matter the reason for the change, anyone who has grown an online community to maturity can tell you that the thought of moving that community to a new platform is enough to keep a person up at night.21st Century WW2 Kettenkrad Motorcycle 1 6 scale

There are logistical and personal challenges to migrating an entire community, like:

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  • What if members start their own rogue communities because they hate our new platform?

But whatever your worries are, moving your community could be what it needs to become even better.

26CM MARVEL HERO AVENGERS PLAY ARTS KAI SPIDER MAN ACTION FIGURE TOY GIFTSTo get you to that new, better place, there are some strategic elements to think about as you transition your community from one platform (be it social media, a different company, or a listserv) to another.

We’re here to help you meet your goals while avoiding these pitfalls.

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Written by 2018 Kaws Companion CLEAN SLATE Grey 14 Vinyl on May 9, 2019 at 10:53 AM | 5 minute read

Do you have a Customer Advisory Board (CAB) or customer advisory council?2Pcs MR.Z Bulldog 1 6 Resin Animals British Bulldog Model Pet Dog Toys BD006 A lot of software companies do. It’s one of those boxes that you check because you know it’s a best practice.

But something else that’s common is when companies check the CAB box just to have one, but don’t end up doing much with it (likely because of the workload it takes to manage). 3 3 4'' INDIANA JONES GERMAN SOLDIERS 2008 HASBRORather than becoming the product and customer experience-changing entity that it has the potential to be, many CABs go into hibernation, never to be heard from again.3 NEW MCFARLANE LEGENDS SERIES 2 BOSSY GRETZKY FUHR OILERS RANGERS NHL FIGURES

It’s time to change that. It’s time to mobilize your CAB for action.

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Written by Nick Mignogna on May 1, 2019 at 10:14 AM | 9 minute read

 

In today's global economy, you're no longer competing with just the businesses in your town.30.5cm Spiderman Azione Personaggio con Voice & Sound Effetti PVC Bambola You're competing around the world, and you may offer similar products and services to half a dozen other vendors, maybe more. 31 vintage g.i.joe from the 80's 90's all very niceYou need a way to differentiate yourself outside of product and price, which can only be tweaked so much.

Smart businesses that find themselves in this situation turn to customer support as the differentiator.

Excellent customer service and support are highly effective ways to stand out because they also build loyalty among your customers.35 YEARS GI JOE CLASSIC COLLECTION MILLENNIUM SALUTEIt will often cause them to select you for renewals and recommend you even if your prices are higher than the competition. Just consider these stats:

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So how do you create a great customer service experience that puts you on the right side of these statistics?

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