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SpellGround Seasons Limited PlayMat Light Brown w Yellow Ink NEW Edition Autumn oqzweu5331-New toy

Written by Tom Lehman on May 16, 2019 at 9:08 AM | 4 minute read

Item specifics

Condition:
New: A brand-new, unused, unopened, undamaged item (including handmade items). See the seller's ... Read moreabout the condition
Brand: SpellGround
Character Family: Yu-Gi-Oh! Year: 2014 Autumn
Country/Region of Manufacture: United States UPC: Does not apply

 

“Digital transformation” is leaving no stone unturned. Its effects aren’t limited just to big consumer brands like Amazon, Netflix Uber. Hasegawa 1 72- K7- BOEING B-47E STRATO JETTechnology has changed how people travel down the path toward membership at your association, and how they engage with your association if or when they join.

A member’s experience with your association or nonprofit used to look different.TRUMPETER 1 350SMS Schleswig-Holstein Deutschland Class Battleship 1935 TRP5354 They might hear about you through a direct mail flyer, send in a check to join, and attend a conference once a year. That was association membership. Their journey to joining your association was linear and sequential.FOIL Ebon Dragon MTG From the Vault Dragons

Now, they come to your association at various stages of the funnel, or the member/buyer’s journey. And along the way, they expect a different experience from what was the norm 20 years ago.

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MTG Forest BGS 9.5 Gem Mint Zendikar Foil Full Art Card Amricons 0126 Written by Elizabeth Bell on May 14, 2019 at 8:41 AM | 8 minute read

No matter the reason for the change, anyone who has grown an online community to maturity can tell you that the thought of moving that community to a new platform is enough to keep a person up at night.Savannah Revised (ITALIAN WB) SPLD Dual Land Reserved List (ID) ABUGames

There are logistical and personal challenges to migrating an entire community, like:

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  • What if we lose all the activity from our old community when we transition?
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  • What if members start their own rogue communities because they hate our new platform?

But whatever your worries are, moving your community could be what it needs to become even better.

Tamiya 1 48 American Army P 51D Mustang & Staff Car Set Plastic Model 89732To get you to that new, better place, there are some strategic elements to think about as you transition your community from one platform (be it social media, a different company, or a listserv) to another.

We’re here to help you meet your goals while avoiding these pitfalls.

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SpellGround Seasons Limited PlayMat Light Brown w Yellow Ink NEW Edition Autumn oqzweu5331-New toy

Written by SET 4x ELFA Von Zöpfe red - BLOODBRAID ELF FOILN FNM - MTG MAGIC [MF] on May 9, 2019 at 10:53 AM | 5 minute read

Do you have a Customer Advisory Board (CAB) or customer advisory council?Magic MTG Legends Rabid Wombat BGS 9 (9, 9, 8.5, 9.5) A lot of software companies do. It’s one of those boxes that you check because you know it’s a best practice.

But something else that’s common is when companies check the CAB box just to have one, but don’t end up doing much with it (likely because of the workload it takes to manage). Dragon Models 3521 1 35 ZSU-23-4V1 Shilka 089195835215Rather than becoming the product and customer experience-changing entity that it has the potential to be, many CABs go into hibernation, never to be heard from again.Award Winner Built AFV 1 35 IDF Sho't Centurion Dalet w Battering Ram +PE

It’s time to change that. It’s time to mobilize your CAB for action.

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Written by Nick Mignogna on May 1, 2019 at 10:14 AM | 9 minute read

 

In today's global economy, you're no longer competing with just the businesses in your town.Hobby Master 1 48 Bf 109E Luftwaffe i Jg 27 Ludwig Franziskettt N.Africa You're competing around the world, and you may offer similar products and services to half a dozen other vendors, maybe more. MTG Will + Rowan Kenrith Foil Mint with EmblemsYou need a way to differentiate yourself outside of product and price, which can only be tweaked so much.

Smart businesses that find themselves in this situation turn to customer support as the differentiator.

Excellent customer service and support are highly effective ways to stand out because they also build loyalty among your customers.Trumpeter 1 350 USS Ranger CV-4 Aircraft CarrierIt will often cause them to select you for renewals and recommend you even if your prices are higher than the competition. Just consider these stats:

Clearly, there’s a major divide between perception and a hard reality.Built E-50 German Medium Tank With 105 Gun, scale 1 72

So how do you create a great customer service experience that puts you on the right side of these statistics?

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